The shipping costs are shown on the checkout page after you have added the products to your basket.
Orders are processed by our warehouse within 1–2 working days of the date on which they are received by our system.
Within Italy, delivery usually takes place within 2–3 working days of the order being handed over to the courier, with the exception of Sicily, Sardinia and Calabria, where delivery may take an extra day.
When there are ongoing sales or promotions, delivery may take longer. (TBD if this should be included online)
We would like to remind you that shipping and delivery does not take place at weekends or on national holidays.
We suggest that you choose an address where someone can collect the delivery. If you prefer to have your order delivered to your office or a concierge desk, please also indicate the name of the relevant contact person.
If you are not in at the time of delivery, the courier will leave an attempted delivery card detailing how you can collect your goods, or will attempt delivery on two further occasions.
We always advise you to monitor the status of the shipment using the tracking code provided to you via email when the parcel is dispatched. You can check the status of your order at any time!
Please note that it is not possible to change the delivery address once the order has been shipped. (TBD if this should only be included in the transaction email)
When the products are delivered, we always recommend that you check:
- that the number of packages is the same as indicated in the transport document.
- that the packaging is intact and is not damaged, wet or otherwise altered, including the sealing materials (adhesive tape or metal straps).
What do I do if my parcel is damaged or items are missing from it?
We want you to receive your parcel intact and with all the items you purchased. If this is not the case, we ask that you help us by sending photos of the damaged parcel to our Customer Care
If items are missing, always write Customer Care with a brief description specifying the items in question.
What do I do if I haven't received my parcel?
Our couriers do their best to ensure that you receive your order on time and above all in one piece. Despite this care, however, there may occasionally be exceptions.
If the tracking number indicates a problem with the delivery of your parcel related to the shipping address, you can contact the courier directly for further information.
If, however, the courier requires something from us (as the sender), please contact our Customer Care within and no later than 14 days after the parcel is shipped.
With regard to deliveries to countries outside the European Union, any import customs fees will be payable by the recipient.
We are unable to specify the amount of customs duties; this information will be communicated to you by the courier once the shipment has reached its destination.
We therefore recommend that you contact your country's customs authorities in advance to check the costs and any import limits.
- (UK) From 1 January 2021, due to Brexit, shipments to the United Kingdom where the total amount of items purchased is over £135.00 include customs duties and any other costs, which are payable by the customer. Our Customer Service is never able to specify the amount of these costs because they vary for each country, and it is not possible to indicate them when finalising the order. We recommend that you contact HM Revenue & Customs for more information.